Return and Refund Policy
Return & Refund Policy
SM Custom Packaging is a company that specializes in meticulously manufacturing and developing products that precisely meet the needs of its customers. The importance of analyzing data with digital proof in the sales process cannot be overstated. Before we make any payments or begin manufacturing, we want to get your order confirmation.
For manual verifications, your order was sent to both the design and manufacturing departments. Your approval is an integral part of the sales process based on your digital view interpretation in 2D and 3D. As a result, we are not liable for any design flaws such as details, color, misspellings, or other variations.
If the production process has begun, the consumer is responsible for all charges, including taxes and shipping. Only if we cannot fulfill our promise can we issue a refund with a minimum cancellation fee of 15%.
If the box does not fulfill the client’s requirements or is found to be faulty, the client must contact the company within three business days of delivery confirmation. You are also responsible for returning the product to the company within seven business days at your own cost. The additional charges for rush delivery are non-refundable.
The company will be held responsible if a shipment is damaged due to inclement weather or some other external cause. The company will charge a cancellation fee if the client cancels the design service order.
Design services are not compensated in any way.
If you are going through some confusion or problem, make sure to file a complaint within three days of receiving your verified order. Photographic proof will be needed to validate the objection.
Delivery info:
When we deliver orders, these should be noted; we do not adhere to the guidelines set out by the respective postal offices. As a result, we do not obey any of the laws and regulations set out by independent postal services. We are also not liable to assist others in deciding postal routes or selecting a distribution assembly. As a result, we aim to include solutions that favor our clients and are therefore the most convenient.
Marketing and promotions
We recognize the value of effective marketing and may want to submit promotional materials to our clients and customers on occasion. Our clients can receive a variety of promotional material in their emails, as is customary.
You may also obtain coupon codes. These will provide clients with access to a range of resources as well as seasonal discounts. Before the activation of the coupon code, a range of conditions must be met. Consequently, everybody should read all of the terms before using the coupon in some way. This will only serve to increase their awareness of the product and service.
It’s essential to bear in mind that specific discounts can only be available to our audience’s subset. The most common method of determining who qualifies for deals is the client’s degree of affiliation with our business.
Using a coupon is an easy operation. The customer mainly has to write down the voucher’s code and then enter the coupon number in the given space provided in the order details for coupon information.
It is critical to understand that combining the use of a voucher using any other discount is not permitted.
It’s also crucial to understand that no coupon codes can be sold or passed to someone affiliated with you under any circumstances. These coupon codes, of course, cannot be redeemed for cash, and we will not be held liable if they are removed or deleted.
You will also be unable to use your coupon code for that product after putting an order with SM Custom Packaging if you did not do so at the time of the order.
If you use the coupon code to place an order and it is unable to be fulfilled for whatever reason, you will only be refunded the price you directly paid. Under no circumstances will the value of your coupon be refunded to you.
If only a part of the order is returned, the terms and conditions will only apply to that portion.
PAYMENT OPTIONS
To begin, the prices of all products and orders on this website are expressed in US dollars.
We support and accept payment from several sources. We accept MasterCard, VISA, and PayPal as payment methods. However, if we suspect fraud or criminal history, we have full authority to refuse payments and credit cards owned by a specific person
It is best to have a complete and detailed list of all credit card records with you before ordering anything from the SM Custom Packaging. We also advise you to only provide us with the genuine and valid credit card you can use.
Besides, great care should ensure that the form does not contain any current credit card details. Only you will be held responsible if this is proven to be valid. You should also be informed that if any credit card information changes, you are responsible for notifying us as soon as possible to update your account information. This will assist you as much as it will help us in the transaction process, and you will obtain your order in the shortest time possible.
It is also crucial that you understand that all orders must be paid in full at the time of placement.
We can compensate in this regard depending on the circumstances, but this will be at our discretion. We will not be responsible for any power we want to offer. It’s also a good idea to bring along some details to confirm that the credit card belongs to you. This will provide us in a stronger position to defend you if any arguments to the contrary are made. It will also assist us in better supporting you if your credit card is refused for some cause.
Cancellation of order:
To begin, orders that are required for the printing of your boxes can be canceled. However, you should pay particular attention to the time you want to cancel your order. Cancellation of orders is not possible until the charges have reached the actual printing process. And if you cancel your orders in this situation, you will not be paid in any way for the termination.
There will be no reimbursement for any fees you might have charged to have your logos built by us. Remember that if you want to cancel your order with us, you must do so well before joining the priority list.
It is relatively easy to determine if an order has reached the printing process. If this is the case, you can see an icon that means the order may be canceled and has not got the printing process. All you have to do now is click on the button, and a helpful representative or team members will contact you shortly to solve and answer your questions and needs.
We also keep all of our clients’ orders for a month or thirty days. If they do not provide us with complete documentation during this period, we will be forced to cancel their orders. Within ten business days, all of the money they paid to us will be returned to their account.
Law that oversees
The site must be maintained following the laws in effect in the city of New York.
The user who will be accessing this site is irrelevant, and all people, regardless of their background, will be controlled by this law in all circumstances. As a result, everyone can familiarize themselves with the law to be more conscious of their status and standing.
Reimbursement
It is essential that, before using our website, you accept that, in the event of a lawsuit, you would not include any member of the SM Custom Packaging in the legal proceedings. We will not be sharing any of the costs associated with any losses or lawsuits that could have arisen. Consequently, it is crucial that you carefully follow the outline provided in the site terms and not leave it in any way. It would help if you also promised to protect SM Custom Packaging members on all grounds and to pay particular attention to the fact that plagiarism is avoided in any material or logo design ideas you want to provide us with.
Confidentiality and protection
It is vital to understand that if you want to position your orders with us, you must provide us with all of the personal details needed to execute your order correctly. You have no reason to be concerned about your personal information being shared with a third party unless you are asked to do so by law. It’s also crucial that you understand that we take every precaution to ensure that no unauthorized workers have access to the information you send to us. Please read our privacy policy for more information on the subject.
Abandonment
If a client is found acting illegally or in violation of the terms and conditions, we have full authority to revoke his account registration. Not only that, but we’re still in a solid position to refuse him full access to every section of our website. That’s why it is suggested that you read the terms and conditions carefully and stick to them at all times.
It is crucial to note that we would not be obligated to notify you or give you a notice before terminating your account.
We are also not obligated to offer any justification, so the decision to do so would be entirely at our discretion.
